Getting Started for Renters 15

• Requirements For Making A Rental Request
• Am I Requesting On Behalf Of An Individual Or An Organization?
• Account Types for Renters
• Signing Up and Creating a Renter Organization
• Logging In - Renters
• Forgot Password - Renters
• Troubleshooting Log In Issues - Renters
• How to Receive an Account Verification Email
• Adding Additional Users to Your Organization
• Submitting a Reservation Request
• Where can I get a W-9 Form?
• Transferring Your Rental Organizations Account to a new user
• How to Contact Customer Support
• Favorites at Your Fingertips
• How to Update an Organization's Profile

Making and Managing Reservation Requests 27

• [Video] Making Reservation Requests
• How To Search For Facilities
• Requesting A Particular School or District
• Requesting Multiple Dates or Facilities
• "Grayed Out" Or Unavailable Facilities
• When Will My Reservation Be Approved?
• Reservation Approval Notifications
• Commenting on a Reservation - Renters
• Using the Dashboard - Renters
• How to Make A Payment
• Paying By Check
• Insurance - Frequently Asked Questions
• How Do I Upload My Certificate of Insurance (COI)?
• What Happens if My Certificate of Insurance (COI) is Invalidated
• How Do I Upload My Document? (Non Profit Determination Letter, Team Roster, Tax Exemption Letter, etc.)
• Requesting a Change to your Reservation
• Cancelling A Reservation
• Declined Reservation Requests
• Finding Reservations/Navigating to the Reservation Details Page - Renters
• Where Is My Permit?
• Facility Terms of Use
• Voluntary Product Accessibility Templates
• What Happens if I Am Locked Out of the Facility?
• How Do I Upload My Vendor's Certificate of Insurance (COI)?
• What is a Certificate of Insurance (COI)?
• How Will I Know if My Reservation is Going to be Suspended?
• What to Do if Your Reservation Is Suspended

Attendee Management for Renters 2

• Using Attendee Management for Renters
• How To Check In and Out of Attendee Management - Participants

Understanding Rental Fees 7

• Why Am I Being Charged These Rates/Fees?
• Can I Get A Refund?
• What are Rate Categories and How are they Assigned?
• Receiving Non-Profit Rates
• Receiving Special Rental Rates
• Fees For Required Services
• Receiving An Invoice