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Renter FAQs

Do I need an account with Facilitron to request a facility?
Yes, all requests must come from an Individual or an Organization. You may create an account by clicking “Sign Up” at Facilitron.com and selecting Individua...
Sun, 16 Sep, 2018 at 10:10 AM
How long does it take to get my request approved?
The timeline for decisions by Facility Owner Organizations (schools or districts) regarding reservation requests vary by organization and may be affected by ...
Sun, 16 Sep, 2018 at 11:57 AM
Where are my reservations?
If you do not see the reservations you have made or other reservations that should be in your organization, please check to see if you have chosen your orga...
Tue, 11 Sep, 2018 at 6:42 PM
Why is the facility I'm interested in grayed out or showing as not available?
If a date, time or facility is grayed out or not showing availability on the calendar for your request, one of the following conditions exist: The...
Wed, 12 Sep, 2018 at 3:41 PM
Why am I getting charged these rates?
Fees are determined based on what rate category you or your organization are assigned to.  If your account is new then you or your group may not have been a...
Wed, 12 Sep, 2018 at 3:51 PM
I signed up for a non-profit account for my organization. How do I receive the non-profit rate?
Most Facility Owner Organizations (school districts) require non-profit organizations to supply their FEIN (Federal Employer Identification Number) and have ...
Sun, 16 Sep, 2018 at 10:06 AM
How do I make a request at a particular school or district?
You may search for a specific school name in the search bar at facilitron.com to go to that organization's facility rental site. There you can search f...
Sun, 16 Sep, 2018 at 10:44 AM
My organization isn’t a non-profit but it receives a special rate from my school district. How do I receive this rate?
Any organization who receives a rate other than the commercial rate MUST have their organization assigned to that rate category with school approval. To requ...
Sun, 16 Sep, 2018 at 11:23 AM
I want to request multiple dates or multiple facilities. Do I need to make a separate reservation request for each date and/or each facility?
No. One reservation can consist of multiple dates and/or multiple facilities. For example, if you’re requesting every Sunday from January thru June, your re...
Mon, 17 Sep, 2018 at 2:26 PM
Are the estimated fees showing during checkout the final fees for my reservation?
Fees presented during checkout are calculated per the Facility Owner Organization's policy for the particular rate schedule, time and date of a request....
Sun, 16 Sep, 2018 at 11:50 AM