This article assists Order Administrators and Order Processors with understanding the function of the receive screen.
What Is the Receive Screen?
The receive screen is like M&O's inbox of work orders. All work orders are routed to Maintenance through this portal. You can access the receive screen at any time from the Receive option on the left hand side of your screen:
Upon opening the receive screen, at the upper right of your screen, you will see a number displayed after Total WO Count:. This is how many work orders are pending in “Approved” status, and the number displayed is subject to any filters you have applied. On the receive screen you get an abbreviated version of each work order in the list, displaying all the pertinent information to allow you to assign this work order.
Receiving a work order is equivalent to assigning the work order to a worker. You can also schedule the work order to be done on a specific date and/or at a specific time.
Upon clicking the Receive button, the work order status updates to Received. All changes to the work order are saved, and an email notification is sent to the creator of the work order, notifying them that maintenance has now taken possession of the work order.
Print Queue - When you receive a work order it populates the print queue. At the bottom of the receive screen, you have the options to Clear Print Queue, Print All on Print Queue and View Print Queue.
