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Work Order Management

Contractors and Workers - How Work Orders are Assigned and Completed
This article describes assigning and completing work orders, trades and labor rates as related to Contractors and Workers in Facilitron Works. Assigning...
Thu, 31 Oct, 2024 at 4:23 PM
What Roles Are There on Facilitron Works, and What Do They Do?
This article will assist Administrators in districts that utilize Facilitron Works with understanding the roles that can be assigned to Facilitron Works use...
Fri, 26 Jan, 2024 at 2:10 PM
Managing Users
To Add a New User Click the "Add New User" link button at the bottom of the page. Use the users email address as their username as it is unique, ...
Fri, 5 Jun, 2020 at 11:42 AM
How Do I Set Up a Maintenance Technician?
This article will help Order Administrators in Facilitron Works create a Maintenance Technician profile.  The Maintenance Technician Role The Maintenan...
Wed, 3 Apr, 2024 at 10:29 AM
Transitioning to Digital: A Guide to Electronic Work Orders with Facilitron Works
This article guides Maintenance and Operations department leaders in making the switch from a paper-based work order process to electronic processing of wor...
Fri, 12 Apr, 2024 at 6:00 PM
Optional Privileges Available for User Roles
This article is intended for Order Administrators, and will explain how to configure additional privileges for a particular user role and how those privileg...
Fri, 4 Oct, 2024 at 6:11 PM
How to Make a User Inactive on Facilitron Works
This article is for Order Administrators who need to remove account access from a user or worker in the system. Inactivating a User or Worker Profile P...
Fri, 11 Oct, 2024 at 4:08 PM
How to Configure Approval Groupings
This article is for Order Administrators at school districts where multiple properties are overseen by a single administrator.  Setting Up Approval Grou...
Tue, 16 Apr, 2024 at 1:01 PM
Site-Based Worker Work Order Assignment Process
This article guides Order Administrators in how to use Facilitron Works to assign work orders to workers at specific sites. For general information regardin...
Thu, 10 Oct, 2024 at 3:29 PM
How do I Auto-assign Workers to Properties?
Maintenance Login can automatically assign a worker during the Receive process. The Receive screen requires only the work category be selected; based on the...
Fri, 5 Jun, 2020 at 11:43 AM
How Do I Associate a Worker to a Property?
This article will assist Order Administrators with associating a worker to a property in Facilitron Works.  What Does it Mean to Associate a Worker? As...
Wed, 10 Apr, 2024 at 11:11 AM
Places, Properties, and Locations in Works
Here we will note what the places, locations, and properties are in Facilitron Works and how to best utilize their features.  This article can serve as a re...
Wed, 30 Oct, 2024 at 4:35 PM
Hazardous Materials
This article is for Order Administrators in Facilitron Works wishing to add a hazmat notification or a hazmat approver to work orders where noting the prese...
Thu, 10 Oct, 2024 at 3:22 PM
Adding Assets to Facilitron Works
This article guides Order Administrators and Order Processors in adding equipment to their asset inventory. Overview Asset Inventory Building Asset Inve...
Fri, 29 Mar, 2024 at 3:20 PM
Inventory - Consumables:
Consumable Inventory is purchased in bulk by the district and disbursed to the sites as needed for operations. Items like plywood, cleaning materials, nuts,...
Fri, 5 Jun, 2020 at 11:44 AM
Managing Work Order Alerts
This article will explain how to access, set up, and assign work order alerts. Order Administrators and Order Processors have full access to this feature, w...
Fri, 12 Apr, 2024 at 4:49 PM
Performance Metrics
This article lays out the Performance Metrics page for Order Administrators to review their feedback on staff’s level of service. Measuring Key Performance...
Fri, 11 Oct, 2024 at 4:37 PM
Surveys in Facilitron Works
This guide is designed for Order Administrators and explains how to create, send, and manage surveys, as well as track their results. Surveys are a powerful...
Thu, 3 Oct, 2024 at 12:58 PM
Different Work Order Filters: Web Site Configuration
This article provides an overview of the various information, categories, and filters that can be added to a work order via the Web Site Configuration tab f...
Fri, 29 Mar, 2024 at 4:46 PM
What Is Key Management?
This article discusses Key Management for Order Administrators and Order Processors, as it relates to Facilitron Works. Key Management is intended as a comp...
Fri, 12 Apr, 2024 at 5:25 PM
Adding Tech Ticket Tracking in Works
This article is for school districts and property owners who wish to use Facilitron Works to track tech support tickets in addition to traditional work orde...
Fri, 12 Apr, 2024 at 6:10 PM
How To Add Missing Buildings and Locations to Works
This article will show administrators how to add single locations and buildings to their Facilitron Works account. Please reach out to your Account Manager ...
Wed, 7 Feb, 2024 at 10:26 AM
How to Access Your Work Orders on the Facilitron Works App
This article shows Workers, Contractors, and Maintenance Technicians how to access their work orders on the Facilitron Works App. Your Work Orders Updati...
Wed, 7 Feb, 2024 at 3:31 PM
Closing Work Orders on the Facilitron Works App
This article shows Workers, Contractors, and Maintenance Technicians how to close work orders on the Facilitron Works mobile app. Accessing the Work Ord...
Thu, 21 Mar, 2024 at 10:11 AM
Conducting an Inventory Tour of Assets
This article will guide Facilitron Works Order Administrators and Order Processors in preparing an inventory tour of assets assigned to any property. It wil...
Fri, 29 Mar, 2024 at 3:21 PM
Adding Consumables and Setting Email Alerts
This articles guides Order Administrators on how to build their Consumable Inventory on the Facilitron Work Order System and set up low inventory email aler...
Wed, 20 Mar, 2024 at 11:59 AM
Rule-Based Work Orders
Facilitron Scheduling & Reservations (S&R) and Facilitron Works offer a seamless integration to allow for the automatic generation and update of wor...
Tue, 11 Jun, 2024 at 5:53 PM
Using the Dispatcher Inbox
This article is for Facilitron Works users who have the dispatcher inbox added as an additional privilege to their role in the system. What Is the Dispa...
Fri, 4 Oct, 2024 at 5:53 PM
The Tool Room Dashboard
This article will show Order Administrators, Order Processors, and any Facilitron Works user that has been given the optional user menu “Add Tool Room to Ma...
Fri, 8 Nov, 2024 at 2:47 PM
Bulk Closing Work Order Actions and Starting a New Fiscal Year
This article is for Order Administrators and Order Processors who want to learn how to bulk close work orders and start a new fiscal year in Facilitron Work...
Thu, 31 Oct, 2024 at 12:34 PM
What Are Community-Created Recurring Profiles?
This article details the parts of community-created recurring work order (RWO) profiles for Order Administrators and Order Processors. Here you will learn w...
Fri, 1 Nov, 2024 at 6:00 PM
Auto-Assigning Work Orders to Workers
This article guides Order Administrators in creating automatic work order assignments for individual workers in Facilitron Works. Configuring the Auto-A...
Wed, 6 Nov, 2024 at 12:18 PM