If you are experiencing issues logging in to Facilitron, please follow these troubleshooting steps one at a time:
Most issues that occur during log in are due to cache issues. Try this step first:
1) Clear Cache for "All Time"
Why do I need to clear my cache?
When you use a browser, like Chrome, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.
Browsers keep a cache of files and images for recently visited websites to avoid needing to download them every time you visit a page. Sometimes the browser needs to re-download these files to avoid page display issues. When browsers use cache files when they should be downloading the files, cache issues occur.
HOW TO CLEAR CACHE IN CHROME
On your computer, open Chrome.
At the top right, click More More.
Click More tools and then Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.
Chrome Support: Link
HOW TO CLEAR CACHE IN FIREFOX
In the Menu bar at the top of the screen, click Firefox and select Preferences.
Select the Privacy & Security panel.
In the Cookies and Site Data section, click Clear Data
Remove the check mark in front of Cookies and Site Data.
For more information about managing site data, see Manage local site storage settings.
With Cached Web Content check marked, click the Clear button.
Close the Settings page. Any changes you've made will automatically be saved.
Firefox Support: Link
HOW TO CLEAR CACHE IN EDGE
To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data and select Ctrl+Shift+Del. You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.
Edge Support: Link
If you are still experiencing issues with our site, try this step next:
2) Enable Popups:
HOW TO ALLOW POP UPS ON CHROME
Navigate to Chrome preferences.
Click Show advanced settings.
In the “Privacy” section click the Content settings (depending on your browser version this may say “Site settings”)
In the “Pop-ups” section, click “Manage exceptions”.
Be sure to add www.facilitron.com to your list of allowed sites
HOW TO ALLOW POP UPS ON FIREFOX
Navigate to Firefox preferences.
Click “Privacy & Security”
Under the “Permissions” section, click “Exceptions”
Be sure to add www.facilitron.com to your list of allowed sites
If you have forgotten or need to reset your password, please contact your school administrator. Facilitron does not manage passwords and unfortunately cannot perform this for you.
HOW TO ALLOW POP UPS ON EDGE
Navigate to Edge preferences.
Click “Cookies and Site Permissions”
Click "Pop-ups and redirects"
Be sure to add www.facilitron.com to your list of allowed sites
If you have forgotten or need to reset your password, please contact your school administrator. Facilitron does not manage passwords and unfortunately cannot perform this for you.
If you have an old password saved, it may autofill and give you an error when logging in. Try this step to delete old passwords:
3) Delete Any Saved Passwords for Facilitron:
HOW TO DELETE SAVED PASSWORDS IN CHROME
On your computer, open Chrome.
At the top right, select Profile and then Passwords.
If you can’t find the Passwords icon, at the top right, select More and then Passwords and autofill and then Google Password Manager.
Delete any Chrome saved passwords for Facilitron.
Close Chrome
Reopen Chrome and try to login again.
Chrome Support: Link
HOW TO DELETE SAVED PASSWORDS IN FIREFOX
Click the menu button to open the menu panel.
Click Passwords.
Click the 3-dot menu on the top right corner.
Choose Facilitron > Remove
Firefox Support: Link
HOW TO DELETE SAVED PASSWORDS IN EDGE
Select Settings and more > Settings .
Select Privacy, search, and services.
Under Clear browsing data, select Choose what to clear.
Select Password for Facilitron and then select Clear now.
Edge Support: Link
If you are part of a larger organization that has an IT department, please note the following;
If your site has a firewall, it may not permit you to access Facilitron. Please have your IT Department add Facilitron as a permitted site:
4) If multiple users at a specific site are having issues logging in, please have your IT Department "whitelist" www.facilitron.com *.facilitron.com/ and search.facilitron.com > all subdomains and all paths.
If Facilitron is already whitelisted, please remove and then add back in.
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