Suspending and Reinstating Reservation Dates for Administrators

Dates can be suspended due to renter noncompliance with facility owner payment or insurance requirements, and will be reinstated when the payment or insurance issues are resolved in full. However, administrators have the ability to reinstate suspended dates at any time. This article will assist administrators with understanding what it means to reinstate a reservation date, how to do so, and when and how a date may be reinstated.

What Does it Mean When a Date is "Suspended"?

When a date is suspended on a reservation, the date is removed from the request temporarily. The date and time slot of this suspended date is made available to external renters on the Facilitron marketplace again, and a time conflict will not appear for suspended dates.

When a date is suspended on a reservation, the total for that date is deducted from the overall reservation total. The date is then moved to the "Suspended Timeslots" section of the reservation details page.

Suspending a date is different from deleting it entirely, as the dates, facilities, and any manual adjustments made prior to the suspension will be retained if and when that date is reinstated. This prevents any need to have to add the date and make adjustments to it again if it’s later found eligible for reinstatement. 

• Please note that it is not possible to suspend only a single facility or timeslot within a date, dates may only be suspended in their entirety. 

When Are Suspensions Used?

Facilitron Support uses suspensions to enforce the facility owner's payment and insurance requirements leading up to an event date. This is done to ensure reservations are not in violation of any district policies. For more information on how Facilitron Support utilizes suspensions, please see How Will I Know if My Reservation Is Going To Be Suspended? To add a suspension policy for your organization, please have your organization's final approver reach out to their Facilitron account manager. 

Can Suspended Dates Be Reinstated?

Suspended dates may be reinstated by Facilitron staff once the reason for suspension has been resolved, or by facility owner administrators at their discretion. According to their role configuration, some administrators may have the ability to reinstate. To reinstate a date, begin by navigating to the "Reservation Suspended Timeslots" section of the reservation details page, and check the boxes next to the dates that may be reinstated and accommodated. Confirm the reinstatement by clicking the "Reinstate" button.

The suspended dates will then be added back to the reservation and will appear how they did prior to suspension. The fees for these dates will also be added back to the reservation’s total amount due.